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Bill Payment FAQs
Last Updated: Mon, 20 May 2013 > Related Articles
Learn where and how you can make payments as well as payment timelines.
Frequently Asked Questions About Payment Options
- Pay Your Bill Online with EasyPay
- View Your Bill Statement with Cox Mobile Connect
- Schedule a Future Payment with Cox Mobile Connect
- Make a One Time Payment with Cox Mobile Connect
Cox accepts the following payment methods:
- Debit Card
- Credit Card
- Checking Account
- Savings Account
- Money Order and Cash (At authorized Cox payment locations only.)
For more details on payment methods see Bill Payment Options.
Yes. A full payment will automatically restore your services within minutes. On rare occasions, certain equipment types may require a "nightly update" for the services to be fully restored.
Yes, another person can make a payment for you:
- In person at one of our payment locations.
- Online through Cox.com View/Pay Bill.
Note: While you can create an authorized User ID for someone other than the account holder to pay the bill, there are restrictions on what actions this user can perform. For more information see Cox.com User ID Account Types.
Yes. Late fees are assessed on the remaining balance past due.
- If you set up EasyPay within the past two weeks, you can make a one-time payment on your current balance using any payment method.
- Once EasyPay is fully activated on your account and your bill states "Do not pay - Your account will be automatically debited when due," then an additional one-time payment would not replace or stop the current EasyPay payment. The additional payment would, however, be credited to your next bill.
- You can cancel the EasyPay service by contacting a Cox customer service representative at least 48 hours before the scheduled payment is due, and then make a manual one-time payment. Note that within 48 hours of the due date, the EasyPay payment is being auto-processed and cannot be canceled.
- You may want to consider changing the credit / debit card or checking / savings account assigned for your EasyPay payments. Log into View/Pay Bill and select Update your EasyPay Account. Any updates you make would take effect for the next billing period.
- Remember you can also use our smartphone and tablet app Cox Mobile Connect to make a one-time payment.
Immediately. As soon as an electronic payment (via credit / debit card, or checking / savings account) is made, or a check, money order, or cash payment is received by Cox, then your "balance due" is adjusted in the Cox billing system.
Note: Please allow 24 hours (overnight) for the "payment status," Cox View/Pay Bill Recent History, and our Automated Phone System to reflect your payment.
Yes. At least 24 hours before a scheduled payment is due, you can cancel the payment online and then reschedule it. See: How to Change a Scheduled Payment Online.
- Sign in to View/Pay Bill on Cox.com.
- Click the Recent Activity tab.
- Click Cancel to the left of the payment.
- Click Submit.
Note: If the payment is listed as PENDING or PROCESSED, then it cannot be canceled. Please contact a Cox customer service representative for additional assistance.
Electronic Fund Transfer (EFT) is the term used to refer to the process we use to instruct your financial institution to perform a one-time transfer of funds from your bank account to Cox Communications.
An EFT is processed faster and may debit your account as soon as the same day your check is received by Cox. A digital image of the check is made; then, per Federal regulations, the paper check is destroyed. The digital image is archived for five years.