Internet
The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Manage Email Messages in Enhanced WebMail
Last Updated: Thu, 05 May 2011 > Related Articles
Summary
This article provides steps for managing email messages in Enhanced WebMail.
Solution
Overview
This article includes the following:
Read Message
Click a message and the contents display in the message preview area. Additional messages are previewed by using the keyboard up and down keys or by clicking on a different message in the list.
Messages can be opened in a new window by any of the following methods.
- Select the message and press Enter.
- Double-click the message.
- Right-click and select Open.

All steps complete.
Reply to Message
Select the message, then click the Reply button to reply to the sender or Reply All to reply to everyone on the email.

By default, the original message is automatically included in the body of the message. This setting can be disabled by accessing Preferences and unchecking the Reply Quoting box.
All steps complete.
Sort Messages
Email is listed by date and time showing the most recent messages at the top. From the WebMail Inbox, click the heading at the top of any column to sort.
Messages can be sorted under the From, Subject, Date, or Size headings. To change the sort order, click the column heading again.

Important: Sorting messages will be faster if emails are organized in folders.
All steps complete.
Select Multiple Messages
To select multiple messages, use the keyboard:
- Use the Shift key to highlight consecutive messages. Select the first message, then pressing the Shift key, select the last message.
Result: All messages between the first and last selected are highlighted.
- Use the Ctrl key to highlight non-consecutive messages. Select the first message, then while pressing the Ctrl key, select any additional messages.
Result: All selected messages are highlighted.
After selecting multiple messages, then an action can be performed, like deleting or dragging to a folder.
All steps complete.
Need more help?
-
Technical SupportLive Chat
-
Send an Email toCox.com
-
Join the DiscussionSupport Forums
-
Find your nearestService Center
-
Give us a call24/7 Phone Support
-
Additional ContactsLocal Information





