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Troubleshooting the Terayon TJ715x Cable Modem
Last Updated: Thu, 14 Mar 2013 > Related Articles
This article provides an overview of the available ports and an explanation of the status lights on a Terayon TJ715x cable modem.
The Terayon TJ715x is a DOCSIS 2.0 cable modem.
After the cable modem has successfully registered on the network, the Power, Cable, and PC indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|Off||No power.||Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.|
|Searching for cable connection.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.|
|Fast Flashing Modem||Searching for cable connection.||If this is a new modem or a replacement modem, you must contact Cox with your MAC address. If there are several MAC addresses on the modem, use the “HFC” or “RF” MAC address.|
|Off||No cable connection.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.|
|PC||Solid Green||None. Successfully found the computer through an Ethernet connection.||N/A|
|Off||No Ethernet found||Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.|
|Data||Flashing Green||None. Modem is transferring data.||N/A|
|Test||Off||None. Modem is functioning correctly.||N/A|