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Troubleshooting the DLink DCM-202 Cable Modem

Last Updated: Thu, 28 Mar 2013 > Related Articles

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Summary

View an overview of the available ports and an explanation of the status lights on a DLink DCM-202 cable modem.

Solution

Installation

If you need help setting up your cable modem, use the following articles:

The DLink DCM-202 is a DOCSIS 2.0 cable modem.

Front View


After the cable modem has successfully registered on the network, the Power, Cable, and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


The DLink DCM-202 has the following ports available on the back of the modem:

  • RESET - Resets the cable modem.
  • 12VDC-1.25a - Connects the cable modem to the power adapter.
  • ETHERNET -Connects to the Ethernet port on your computer.
  • USB - Connects to the USB port on your computer.
  • CATV - Connects to the cable wall outlet.

    The RESET button is for maintenance purposes only. For more details, refer to the Modem Lightssection.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Connection - Modem functioning correctly

USB Connection - Modem functioning correctly

Modem Looking for Cable Connection

Modem LightStatusProblemSolution
PowerSolid GreenNone. Power is properly connected.N/A
OffNo power.Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
CableSlow
Flashing Orange		Searching for cable connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
Fast Flash Modem OrangeSearching for cable connection.If this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “HFC” or “RF” MAC address. View MAC Address Label
OffNo connection cable connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
StatusSolid GreenNone. Modem is ready for data transfer.N/A
EthernetSolid GreenNone. Successfully found the computer through an Ethernet connection.N/A
OffNo Ethernet found.Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone. Successfully found the computer through USB connection.N/A
OffNo USB found.Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique torer of the device.

Manufacturer Resources



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