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Using PC HealthCheck Contact Feature
Last Updated: Wed, 18 Apr 2012 > Related Articles
Summary
Learn about the Contact Feature using PC HealthCheck.
Solution
Overview
This article includes information on:
Contact Feature - Current CTS Subscribers
Cox High Speed Internet customers who are currently Cox Technical Solutions subscribers, can use PC HealthCheck Contact feature to send email to Cox Technical Solutions.
Important: Using the PC HealthCheck Contact feature requires a paid subscription to Cox Technical Solutions.
Open dashboard by either clicking shortcut or taskbar icon.
-or-
From the Cox PC HealthCheck Dashboard located on your desktop click the Contact icon.
If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.
Result: The Cox PC HealthCheck Account screen displays.
Click the Link PC HealthCheck to your Current Cox Technical Solutions button.
Result: The PC HealthCheck/Cox Technical Solutions Login page displays.
Enter your Cox Technical Solutions User ID (email address) and Password and click the Login button.
Result: The Cox PC HealthCheck Contact screen displays.
Enter a description of the system or device problem and click the Send button.
Result: A PC HealthCheck Confirmation dialog box displays.
Contact Feature - Non CTS Subscribers
Current Cox High Speed Internet customers, who are not Cox Technical Solutions subscribers, must create a Cox Technical Solution account in order to use the Contact feature.
Important: Using the PC HealthCheck Contact feature requires a paid subscription to Cox Technical Solutions. Once you create a Cox Technical Solutions account, it will automatically link the PC HealthCheck Chat, Capture, and Service features to your account.
Open dashboard by either clicking shortcut or taskbar icon.
-or-
From the Cox PC HealthCheck Dashboard located on your desktop click the Contact icon.
If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.
Result: The Cox PC HealthCheck Cox Tech Solutions screen displays.
Click the Create a Cox Technical Solutions Account button.
Result: The PC HealthCheck/Cox Technical Solutions Initial Registration screen displays.
Click Next.
Result: The Cox Technical Solutions Identification screen displays.
Enter your First Name, Last Name, and E-mail Address and click the Next button.
Result: The Cox Technical Solutions Create User ID and Password screen displays.
Enter a Password, Confirm Password, and Validation Code as described in the fields and click the Finish button.
Note: Passwords must be at least eight characters in length and must include letters and numbers.
Result: The Cox PC HealthCheck Contact screen displays.
Enter a description of the system or device problem and click the Send button.
Result: A PC HealthCheck Confirmation dialog box displays.
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