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Troubleshooting Pay-Per-View Ordering Problems on Cox.com

Last Updated: Wed, 07 Dec 2011 > Related Articles

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Having trouble placing a Pay-Per-View order online? Use to solutions below to resolve your problem. 


Account Access

When placing a Pay-Per-View order on Cox.com, you must log in with the primary account holder ID. Authorized user IDs will not be able to place an order.

For an explanation of the different account types on Cox.com, see the following articles:

Cox.com User ID Account Types

Cox.com Account Registration and Preferences

Order Window Not Started

Most Pay-Per-View events, such as boxing matches, have a specific time period when you can purchase an event. If you attempt to order an event before the order window, you will be shown the time when you can order.


Once on the Express Checkout page, if you attempt to order an event before the order window starts, you will be asked to select a different showtime.  Select a different showtime or check back closer to the date and time of the desired event.

Event In Progress

For events in progress, you can order the event until the order window closes or select another viewing time.

Billing Error

In order to place an order online, your account must be up to date without a past due balance. If your account does have a past due balance, you will be presented with an option to pay the bill by clicking the Make a payment button as shown above. Once your payment has been processed, you will be returned to the Order Confirmation page for the Pay-Per-View event. 

If you would like to speak with a Customer Support agent about your bill, contact us

Duplicate Order

You will not be allowed to order an event that has already been ordered via your TV remote or online.

Unable to Process Order

If you do not have the proper equipment or available credit limit to view an event, you will see the above error message. If you would like to speak with a Customer Support agent about your order, contact us


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