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Cisco DPC3010 Cable Modem Information

Last Updated: Mon, 27 Aug 2012 > Related Articles

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Summary

This article provides an overview of the available ports and an explanation of the status lights on the Cisco DPC3010 Cable Modem.

Solution

 


Installation

If you need help setting up your cable modem, refer to the following articles.


The Cisco DPC3010 is a DOCSIS 3.0 cable modem. If this modem is used with the Ultimate Internet, only available in limited markets, and a Microsoft operating system other than Vista or Windows 7, the registry keys must be updated to enable maximum speed performance.

Front View

After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The Cisco DPC3010 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter.
  • ETHERNET - Connects to the Ethernet port on your computer.
  • USB - Connects to the USB port on your computer.

    Note: Some models may not include USB.
  • RESET - Used to reset the modem.  
  • CABLE - Connects to the cable wall outlet. 

Note: The RESET button is for maintenance purposes only. For more details, refer to the Modem Lights section

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.

DS 

(Downstream)

SolidNoneN/A
Blinking GreenModem is establishing a connection from the Internet to the computer.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

US

(Upstream)

SolidNoneN/A
Blinking GreenModem is registering with headend. Looking for upstream.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work,  contact Customer Support.
OffModem is establishing a connection from the computer to the Internet.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNone.N/A
OffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
LINKSolid GreenNone. A single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem.N/A
Blinking GreenNone. A single device is connected to either the Ethernet or USB port and data is being transferred between the PC and the cable modem.N/A
OffNo devices connected.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

MAC Address Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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