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Add an Authorized User to My Account

Last Updated: Tue, 15 Oct 2013 > Related Articles

14 rated this


Learn how to addan authorized users for your account on Cox.com.


In a web browser, go to ww2.cox.com.
Click the My Account tab.

Log in with your Account Holder user ID and password, then click Sign In.

Note: You must log in with the Account Holder user ID in order to create an a new Authorized User ID. For more information, see Understanding Digital Identities and Account Types.


From the My Account window, under Manage Profile, click the Manage Users link.

Note: If you are in the process of transferring your services, you will receive an error message and will be unable to add an authorized user until the transfer is complete.

Result: The Authorized Users window displays.


Complete the following:

  1. Click the Add an Additional Authorized User, then click the Add button.


Complete the following:

  1. Enter the following for the authorized user:
    • First Name - First name of the user.
    • Last Name - Create a User ID (click the ? for instructions)
    • User ID Nickname - Enter a nickname for your user ID. (Optional)
    • User ID - Enter the new User ID.
    • Password - Create a password and re-enter the password (click the ? for instructions)
      Note: A password strength meter will show you how secure the new password you select is.

    • Billing and Payment Access - Select this option if you would like to grant this user the ability to manage the account billing and payment areas as the Account Holder.
    • Challenge and Response: Enter the security code in the space provided.
  1. Click Add.

Result: A confirmation page is displayed as well as an confirmation email with the following information:

  • Account Number
  • User ID

Note: You can change the Billing and Account Payment Access option at any time. For more information, see Modifying an Authorized User in My Account.


Click Continue.

Result: The Authorized Users window is displayed with the new user added.

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