• Español
  •  
  • Select a Location

    Welcome!

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

TV

Are the cables in your living room creating a jungle? Don't worry – we'll help you untangle things so that Digital Television makes sense. Just pick the category that describes your problem, and we'll guide you through it – step-by-step.

Back Print Article

Troubleshooting the 3DTV Setup

Last Updated: Thu, 10 Oct 2013 > Related Articles

6 rated this

Summary

Resolve common problems related to setting up your 3DTV.

Solution

1

Verify you are tuned to the Cox3DTV channel in your area. Check local channel listings.

2

Verify the model number of your 3DTV. Only the following models are known to display the Masters in 3D:

  • Model TC-P50VT20 Panasonic VT20 Series, 50-Inch 1080P, 240Hz 3D Plasma HDTV
  • Model UN55C7000 Samsung 7000 Series, 55-Inch 1080P, 240Hz, 3D LED HDTV
  • Model UN46C7000 Samsung 7000 Series, 46-Inch 1080P, 240Hz, 3D LED HDTV

Also verify the 3D glasses are specified by Panasonic or Samsung for use with the 3DTV. The model numbers are:

  • Panasonic model TY-EW3D10 3D glasses
  • Samsung model SSG-2100 3D glasses
  • Samsung model SSG-2200 3D glasses
3

Verify your Cox cable box is the HD (high-definition) or HD/DVR version. Look on the front panel of the cable box for a model number containing HD or HD/DVR.

4

Verify the cable box is connected to the 3DTV using any HDMI cable. The connector on the HDMI cable looks like this:

5

Verify the broadcast HD signal is working. Switch to a known HD channel and verify the picture is clear (not blue, black, snowy, or noisy with static).


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?