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About Remote DVR Scheduling

Last Updated: Wed, 30 Nov 2011 > Related Articles

31 rated this

Summary

This article provides and overview and answers to frequently asked questions about Remote DVR Scheduling

Solution

Remote DVR Scheduling from Cox is an added feature for customers with a Cox DVR. Remote DVR Scheduling is a convenient way to record a single episode of a show on a moment’s notice.

Now you can program your DVR from your wireless phone or from a computer. Included in this article:

Description of Remote DVR Scheduling from Cox

Remote DVR Scheduling is accessible through any wireless phone or from a computer.

 

From a Wireless Phone

You can use your wireless phone to view and search for listings and schedule one-time recordings. All you need is a subscription to Cox DVR service, Cox High Speed Internet service, and a data-capable wireless device from any wireless provider. The mobile phone can be from any wireless provider that is data capable and has a browser with data service from their wireless provider. For example, cell phones, smart phones, or PDAs. Refer to the following articles for detailed steps on how to register and use Remote DVR Scheduling from a wireless phone.

There is no additional charge to use Remote DVR Scheduling, but consult your wireless provider for charges that may apply.

Note: It is recommended that you obtain unlimited data service from your wireless provider in order to reduce your wireless fees.

 

From a Computer

The Remote DVR Scheduling from a computer brings you the convenience of accessing a DVR from an Internet browser. To use Remote DVR Scheduling from a computer, you must have a subscription to Cox DVR service and a valid Cox User ID. Refer to the following article for detailed steps on how to use Remote DVR Scheduling from a computer.

Use Remote DVR Scheduling From a Computer

Cox does not charge for Remote DVR Scheduling from a computer.

 

Frequently Asked Questions

General

What is Remote DVR Scheduling?

Remote DVR Scheduling is an added feature for customers with Cox DVR and Cox TV service. Now Cox customers can program their DVR from a wireless phone or from a computer so shows are ready to watch when they are. There is no additional cost associated with Remote DVR Scheduling.

Is Cox High Speed Internet service required?

To access Remote DVR Scheduling from a wireless phone, you must have a Cox.net account and email address in order to link your account to a phone number and PIN. However, to access Remote DVR Scheduling from a computer, you just need a valid Cox.com User ID and password.

What Cox DVRs can be programmed to use Remote DVR Scheduling?

Currently all Motorola DVRs (DCT 6412, DCT 6416, DCH 3416) are compatible to use with Remote DVR Scheduling. Customers with Scientific Atlanta DVRs will have access to this service in the future.

What if I have more than one DVR in the household?

Currently only the primary DVR is supported. If the primary DVR is not the one you want to record to, contact Cox Customer Care to swap DVRs.

Can I record PPV titles?

No, PPV titles cannot be purchased and scheduled to be recorded using Remote DVR Scheduling at this time.

Can I delete content from the DVR playlist so there is space for a recording?

No, you will not be able to remotely manage DVR storage space.

Can I record a show that is already in progress using Remote DVR Scheduling?

Yes, as long as the program is still airing, then it can be remotely scheduled.

From a Wireless Phone

What wireless providers will work with Remote DVR Scheduling?

What wireless providers will work with Remote DVR Scheduling?

What type of wireless phone can be used?

The wireless phone must be data-capable, with a browser. If you do not currently do so, you will need to subscribe to a data service plan for your wireless phone from their wireless service provider.

How does Remote DVR Scheduling work with a wireless phone?

  1. Launch the Internet browser on the wireless phone and in the address field enter m.cox.net.
  2. Follow directions to register as a first time user or click log in, if already registered.

    Result: After logging in using the phone number and PIN, a screen appears with the option to view TV listings or search channels and programs.
     
  3. Select a TV listing to record to the Cox DVR and click Schedule Recording.

    Result: A confirmation screen for the recording request displays.

What if a I forget the PIN?

If you forget your PIN, you can re-register by clicking on the re-register link on the Remote DVR Scheduling interface.

What if I already have two programs scheduled for the same time slot?

If you attempt to remotely schedule a third program for the same time slot, the new program will override the currently recording program. In the future, conflict resolution will be supported when using Remote DVR Scheduling.

If I do not have a subscription to HBO, yet HBO shows up on my handset, does this mean I can remotely schedule an HBO program to my DVR?

No. If you try to schedule a recording for HBO from their wireless phone, they will get a recording failure message.

From a Computer

How does Remote DVR Scheduling from a computer work?

  1. Launch an Internet browser on the computer and navigate to cox.com/mydvr.
  2. Sign in using the Cox.com user ID and password. 
  3. Select a TV listing to record to the Cox DVR and click the Record to my Cox DVR button. 
  4. Select desired recording option settings.
  5. Click the Set to Record button to submit the scheduling request.

    Result: A confirmation page displays for the recording request.

What if I already has two programs scheduled for the same time slot?

If you try to remotely schedule a third program for the same time slot, and select the Definitely Record option, then this program will override one of the currently recording programs. If you do not want the previously scheduled program to be overwritten, then select the Record if possible option.

If I do not have a subscription to HBO, yet HBO shows up on the Scheduler, does this mean I can remotely schedule an HBO program to my DVR?

No. If you attempt to schedule a recording for HBO, and you are not currently subscribed to HBO, you will receive a recording failure message

 


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