• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

TV

Are the cables in your living room creating a jungle? Don't worry – we'll help you untangle things so that Digital Television makes sense. Just pick the category that describes your problem, and we'll guide you through it – step-by-step.

Back Print Article

Channel Not Responding to Remote on Motorola Cable Box

Last Updated: Mon, 05 Mar 2012 > Related Articles

13 rated this

Summary

Learn how to fix a stuck channel by sending a box hit to your Motorola cable box.

Solution

Is your cable box stuck on a particular channel? When you use the remote to send a command, does the channel fail to change even though the LED light flashes? If so, the issue may be your cable box and not the remote. 

 

You can fix this problem yourself by sending a box hit to your Motorola cable box using the Internet or the IVR.

Using the IVR to Reset Your Cable Box

1
Call your local Cox system and press 1 for Existing Customer. Then when prompted, enter the last 4 digits of your social security number.
2
Next, choose option 3 for  Technical Support
3
Now choose Cable TV
4

Next, you will hear this message:

"If you are calling regarding an error code, picture freeze or audio interruption, a reset of your cable box may resolve the issue." 

5
Press 1 to reset the cable box. 
6

After the box hit is completed you will hear this message:

Your cable box is being reset. This process may take up to 15 minutes. If you still need assistance, press 0. To return to the main menu, press the star key. To end this call, press 9."

 


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?