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Cox WiFi FAQs
Last Updated: Wed, 24 Jul 2013 > Related Articles
View frequently asked questions about Cox WiFi.
Cox WiFi provides access via Wi-Fi hotspots to Cox High Speed Internet (CHSI) customers with Preferred, Preferred Plus (Northern Virginia only), Premier, or Ultimate packages at no additional charge. It is currently only available in our Connecticut and Northern Virginia (NoVA) markets.
Cox customers on the following package of service will be able to access Cox WiFi service at hundreds of Hotspots in the Connecticut and Northern Virginia (NoVA) markets:
- Internet Preferred
- Internet Preferred Plus (NoVA only)
- Internet Premier
- Internet Ultimate
Customers on the following packages of service can upgrade to take advantage of Cox WiFi service:
- Internet Essential
- Internet Starter
With Cox WiFi, you can receive download speeds of up to 15Mbps and upload speeds of 4Mbps. The speeds can vary and is dependent on the number of devices connected to the access point at any given time.
Cox WiFi has indoor and outdoor hotspots available. Please refer to www.cox.com/wifi for more details and a coverage map.
With Cox WiFi, you can connect all devices that are Wi-Fi enabled. This includes laptops, tablets and smartphones.
With Cox WiFi, three devices can be attached per user ID and ten per account at a time.
Yes; with each Cox High Speed Internet account, you can have up to ten unique devices. Up to three (3) devices can be connected per User ID.
Once customers are in an area where they can receive the Cox WiFi service, they should see the “CoxWiFi” network location (SSID) in the list of available wireless networks on their wireless device. Customers must use their Cox credentials, (i.e., Cox user ID and password), to log in to Cox WiFi Service. Once authenticated, they will be able to browse the Internet as they would from home.
Cox WiFi is available in select areas within the Cox service footprint.
Note: Cox is planning to expand the coverage available to our customers in the near future.
Cox will recognize your device on any Hotspot you have used within the last 180 days. For your security, you will be asked to sign in again to verify your username and password at least once every 180 days per hotspot, or if you access Cox WiFi on a different device.
While Cox makes reasonable efforts to provide a secure service, because the service is provided via wireless, we strongly recommend you ensure that any devices connected to the service have properly installed anti-virus / anti-malware solutions and that your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through Cox WiFi.
For Cox WiFi support, please call 877-836-2390 and speak to a representative.
If you are signed in to Cox WiFi and wish to disconnect, you will need to temporarily disable WiFi on your wireless device and wait for approximately 15 minutes. WiFi can usually be disabled and re-enabled by using a menu option or key press combination. Details vary depending on the type of device you are using, so consult the device manufacturer's documentation for more information.
Note: Cox WiFi will “remember” your device for the next 180 days, so the next time you connect during that timeframe your device will automatically connect to CoxWiFi.
The service provides Free WiFi access at hundreds of our metro hotspots in our Connecticut and Northern Virginia markets. Find the nearest hotspot via our Hotspot Map Finder at www.cox.com/wifi.
The Free Trial offering is available to any non-Cox customer and our current Cox customers who do not subscribe to the Preferred, Premier, or Ultimate high speed Internet package.
Note: Preferred, Premier, and Ultimate subscribers are eligible to receive Cox WiFi for free as a part of their high speed Internet service.
There are two ways to obtain Free Trial WiFi access:
- Register for a free one-hour pass via our WiFi portal login page which can be accessed by selecting the Cox WiFi network at any of our outdoor hotspot locations in the Connecticut (CT) and Northern Virginia (NoVA) markets.
- Redeem a Free Trial promotional access code you obtained from a participating multi-dwelling unit property owner, such as an apartment complex, in Connecticut and Northern Virginia (NoVA), or at a Cox Retail Solution Store, or via our Customer Care support team.
Customers can register for a Free Trial promotional access code once every 30 days. Cox uses the customer’s registration email address and their device MAC ID address to track the usage frequency and interest in the service.
From the Cox WiFi portal,
- Enter the following information:
- First Name
- Last Name
- Current internet service provider
- A valid email Address
- Accept the WiFi Service Terms by selecting the checkbox.
- Click Submit.
Note: A registration confirmation “Thank You” message stating that an email is on its way with instructions on how to activate your free one hour pass is sent to your email address. You will have 15 minutes of open Internet access to browse and pick up your email message.
- From the Email, click on the voucher link to automatically redeem your one hour of free trial access.
Note: Your Free Trial voucher code is valid for up to 30 days after it has been issued.
- Enter the alphanumeric voucher code provided to you after clicking Redeem from the Cox WiFi portal page.
- Check the WiFi Service Terms box and click Submit to take you to the Internet.
Note: A typical voucher will be valid for redemption for up to 30 days after issue.
Up to three devices can be connected at the same time.
If you are using the same device, but there is still time remaining, the next time you access Cox WiFi, your session will be directed to the Internet. If there is no time remaining, a new code must be obtained to access the hotspot.
Customers who try Cox WiFi for free can sign up and become a regular Cox High Speed Internet subscriber at any time by calling Customer Care at 877-836-2390. Access to Cox WiFi is included when you purchase one of the following eligible CHSI packages:
- Premier Plus - in Northern Virginia only