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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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About Phone Tools

Last Updated: Wed, 12 Jun 2013 > Related Articles

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Learn the features and benefits of phone tools.


Features and Benefits

Phone Tools is a value-added free service for Cox Digital Telephone users to manage their phone account 24/7. Visit http://phonetools.cox.net.

A few of the benefits of the new and improved Phone Tools are:

  • Ability to review incoming, outgoing, or all calls online.
  • Review and listen to voice messages online.
  • Manage features such as Call Forwarding.
  • Display transcribed text next to the playing message if Readable Voice Mail has been turned on for the Voice Mail box.
  • Allow you to add multiple email addresses to receive notifications regarding voice mail.
MessagesListen to, download, view the transcribed text, or delete voice mail messages online.

Note: Computer must have audio capabilities and a media player.
  • See number used to leave message
  • See date and time recorded
Call History

Provides online view of recent phone activity from selected filters -- All Calls, Incoming Calls and Outgoing Calls -- up to 120 days.
Note: Accounts with no activity for 90 days will automatically be opted out of call history. Accessing the feature will opt the users back in. However, any calls received between day 91 and the new access date, will not be available.

  • See date and time call occurred
  • Print and save call details
  • One-click access

Manage features online:

  • Choose from a variety of call forwarding options
  • Turn voice mail on and off
  • Maintain privacy
  • Get notified of incoming calls while on the phone
  • Voice Mail
  • Call Forwarding
  • Call Waiting
  • Caller ID Block
  • My Numbers

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