• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Phone

Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

Back Print Article

Setting Up Voice Mail Greetings

Last Updated: Mon, 25 Jul 2011 > Related Articles

8 rated this

Summary

Create a greeting for your voice mailbox. The greeting can be computer generated or recorded personally by you.

Solution

 Dial your voice mailbox number, enter your PIN followed by the # key, and then press 3 to access the Greetings Menu.

Greeting Descriptions:

  1. All Calls Greeting - plays for all unanswered calls, either unanswered or from busy line. An example is, "We're unable to answer the phone right now. Please leave a message."
  2. No Answer Greeting - plays only if call is unanswered. An example is, "Please leave a message and I will return your call by 3 p.m."
  3. Busy Greeting - plays only if call reaches a busy signal. An example is, "I'm on another call right now. Please leave a message and I will call you right back."
  4. Out of Office Greeting - plays only during specified times of the day
  5. Extended Absence Greeting - plays only for a specified period of time, such as a vacation 
  6. Recorded Name Greeting - plays if no other greeting is active. You can record your name or phone number or say nothing for 2 seconds. The computer voice inserts whatever you recorded, like this: "The person you are calling, [recorded name or phone number or blank] is unavailable. Please leave a message."
  7. Incoming Call Greeting - plays for a Group mailbox. An example is, "You have reached Bob's family. If you want to leave a message for Bob press 0, for Alice press 1".
1

Either:

  • From home, dial * 2 9 8 to access your voice mailbox.
  • From outside your home, dial your home phone number and press * 5 once the greeting starts.
  • Dial the separate "access phone number" listed in your Cox Telephone User Guide.
2
When prompted, enter your PIN followed by the # key.
3
Press 3 to access the Greetings Menu.
4

Press one of the following numbers:

  • 1 to hear, record or turn On / Off an All Calls Greeting
  • 2 to hear, record or  turn On / Off  a No Answer Greeting
  • 3 to hear, record or  turn On / Off  a Busy Greeting
  • 4 to hear, record or  turn On / Off  an Out of Office Greeting
  • 5 to hear, record or turn On / Off  an Extended Absence Greeting
  • 6 to hear or re-record a Recorded Name Greeting
  • 7 to hear, record or turn On / Off  an Inbound Call Greeting for the Group Mailbox 
5

Press one of the following numbers:

  • 1 to hear, record or turn On / Off an All Calls Greeting
  • 2 to hear, record or turn On / Off  a No Answer Greeting

    For the Extended Absence Greeting, you can set up the mailbox to accept messages, or not, while the greeting is active. 

 

 


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?