Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
Troubleshooting Home Phone App from Cox Mobile Connect
Last Updated: Mon, 23 May 2011 > Related Articles
Installing the Cox Mobile Connect app on your iPhone, iPad, iPod Touch, or Android enables access to several of your Cox Home Phone features.
The following call lists are inaccessible:
You may not have permissions. For security purposes, only the primary user can view phone records.
To verify your account permissions:
|Home phone's message waiting light or stutter dial tone stays ON even though voice messages were retrieved or deleted from within the app.||Temporary technical glitch.|
Access your voice mailbox by phone:
Result: The message light and stutter dial tone are reset.
|Log in fails to display the Home Phone icon on the Cox Mobil Connect page.|
Your Cox Digital Telephone service for your home phone line was disconnected.
Access is denied after 90 days of inactivity.
|"Call Back" feature not available|
The feature is not available on the iPad, iPod Touch or Android tablets.
|Consider switching to an iPhone or Android smartphone.|
|"Send Text Message" feature not available||The feature is not available on the iPad, iPod Touch or Android tablets.||Consider switching to an iPhone or Android smartphone.|
|"Not a primary account" error message||Access requires that you be the primary account holder.||Log in with the User ID and Password of the primary account holder.|
|"No phone service" error message||This service is unavailable because your account is not subscribed to Cox Digital Telephone services.||Contact us to set up Cox Digital Telephone service for your home telephone line.|
|"No voicemail service" error message||The home telephone line is not subscribed to the Cox Voice Mail service.||Contact us to set up Voice Mail service for your home telephone line.|
|No Internet connection|
Your wireless device may be out of range, or the WiFi setting was disabled.
There may be a temporary Internet outage.