Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
Here you'll find solutions to common troubleshooting issues.
Click the rewind arrow located in the bottom left area of the onscreen audio player.
You may have Call Forwarding or Call Waiting turned ON, which prevent callers from leaving a message. Or the Voice Mail ON/OFF setting is in the OFF position.
Go to Phone Tools at http://phonetools.cox.net, sign in, and then click the Settings tab. Click the Call Forwarding feature. Make sure all options are in the OFF position and click Submit. Then click the Call Waiting feature. Make sure it is in the OFF position and click Submit. Finally, click Voice Mail. Click the Voice Mail ON/OFF feature. Make sure it is in the ON position and click Submit.
No. Once the Delete button is clicked, the message is deleted and cannot be retrieved.
Make sure your speakers are turned ON. Also, the audio player has a volume slider -- click and drag the slider to maximize the audio volume.
No. Phone Tools is a free feature of Cox Digital Telephone service.
Your phone bill is based on your billing cycle, which may not sync up with the Call History list. The list of calls in Call History is not used to create your phone bill.
Go to www.cox.com and click the View/Pay Bill tab. Sign in with your User ID and Password. If you don't already have a User ID and Password, click the No Account? Register Now! link and enter your account number and PIN number located on your paper bill. After you Sign In, click the Download Paper Bill link to see details.
Typically within 15 minutes of a call, it will be listed in Call History.
The caller has Caller ID Block turned on for their phone.
After 90 days of inactivity, we stop displaying the list of calls for security purposes. You can always reactivate by using the feature. However, any calls received between day 90 and the day you reactivate, will be lost.
Click the Address Book link located on the Phone Tools web page. From there, you can manually enter names / phone numbers into the Address Book's Universal Contact Manager. If you have a Cox wireless phone or an Android phone, click and set up the Sync tab to make contacts entered from one device, thereby available to all devices.
It makes Call Forwarding extra easy. Enter up to 10 phone numbers in My Numbers -- numbers to which you are likely to forward your home phone, such as your work number, mobile phone, spouse or family number, group mailboxes, and additional home phone lines. Then click the Call Forwarding option. All of those numbers you entered will pop up as "Forward To" numbers you can simply "click" to select rather than enter manually each time.
Yes. Neither your name or phone number will show on the Caller ID display of other peoples' phones.
Make a new one in Phone Tools. Go to Phone Tools at http://phonetools.cox.net
, sign in. If you forgot your login, click Forgot User ID / Password?
and follow the prompts. Once signed in, click the Settings tab. Click Voice Mail. Next to Voice Mail PIN click Change. Enter a new PIN number. It can be from 4 to 8 digits long. Re-enter it to confirm. Then click Submit. Use this new PIN to retrieve Voice Mails from your home phone.
See also Voice Mail FAQs