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Using Cox Support Forums

Last Updated: Fri, 21 Feb 2014 > Related Articles

2 rated this

Summary

Learn how to navigate the Cox Support Forums.

Solution

The Cox Support Forums allow customers to collaborate with each other to resolve issues they may experience. To access the Support Forums, click the button below:
 

Cox Support Forums

Forum Home Page

 

The Forum Home page is the first page you see when you sign in
 


 

The forums correspond to our product offerings, along with a general forum:

  • TV Forum
  • Internet Forum
  • Phone Forum
  • General Forum

The TV, Internet, and Phone forums contain posts related to those Cox services. The General Forum is used for discussions not related to a specific Cox service. Most posts are topics customers create. When a new post is created, it is made viewable to all forum members. Cox Administrators create posts that include important announcements. You or any forum member can respond to these. Posts that have the most responses will be shown under Popular Posts

Accessing a Forum

 

To access a specific forum, do one of the following:

  • Click one of the tabs available at the top of the Home page.


  • Or, from the Home page, click a forum heading:

Understanding a Forum Main Page

 

When you access a forum, its main page displays.
 


 

A forum main page contains posted discussion topics. From a forum main page, you can:

  • Open and read a post
  • Sort the posts in the post list
  • Filter the post list
  • Search posts and replies
  • Create a new post


Post List

 

When you access a forum, you are presented with a list all posted topics in that forum. By default, the posts are listed from newest, meaning most recently replied to,  to oldest, or last replied to. The post list is comprised of the following three fields:
 

FieldDescription
PostContains the title of the post. Click the title to view the post and any replies to it.
DateContains the date of the last post reply and the name of the user who wrote the reply. If there are no replies, this field contains the date the topic was created and the forum name of the person who created it.
RepliesLists the number of replies the post has received.

Sorting the Post List 


By default, the topic of discussions with the most recent creation date and time, and the discussions that have recently been responded to, are displayed at the top of the post list.

You can sort the post list using the list headers. For example, click Replies to place the posts with the least amount of replies at the top of the post list. Click Replies again to place the posts with the most replies at the top of the list.
 

Filtering Posts

 

You can filter the posts in the post list by clicking the tabs at the top of the list. The following table describes these tabs:
 

TabClick this tab to view...
Questionsall posts that have been created for the forum.
Unansweredonly posts that contain no replies.
Answeredonly posts with replies.
Unreadposts that you have not yet opened or accessed.
My Discussionsall posts that you have created or replied to.
 

Opening a Forum Post

 

To open a post, following the steps below.

1

Access the appropriate, such as the TV, Internet, Phone, or General forum.

2

In the post list, locate the post you want to read.

3

In the Post field, click the post title.
 

 

Result: The post displays.
 

4

After reading the post, you can either reply to it, or return to the forum page to read another. For instructions on how to reply to, create, or edit a post see Managing Cox Support Forums Posts.

Searching for Posts and Replies

 

Each forum contains many posts and replies. Before creating a new post, it’s good practice to search a forum to see if your question has already been asked and answered. To perform a search, follow the steps below.

1

At the top of any of the main forum pages, type a search word or term in the Search for text box.
 

 

 

2

Do one of the following:

  • To perform a search within a specific forum, select the forum from the drop-down list.
  • To search all forums, select in All Forums from the drop-down list.
3

Click the Find It button. 

Result: Any posts that match your search criteria display.

Note: You can sort results by most relevant, most recent, highest to lowest rating, and even place them in alphabetical order by title.


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