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Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.

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Phone Tools FAQs

Last Updated: Mon, 17 Mar 2014 > Related Articles

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Summary

Use this article for answers to FAQs about the Phone Tools website.

Solution

A list of frequently-asked questions about Phone Tools. See also: How to Use Phone Features.

Phone Tools FAQs

Do I pay extra for Phone Tools?

No. Phone Tools is a free feature of Cox Digital Telephone service.

How often does Phone Tools update the list of calls in the Call History section?

In less than 15 minutes, your call activity will be listed on your Call History page.

Does the Call History web page match my phone bill statement?

Because the Call History page can be accessed at any time, it may not reflect all billable calls or match your phone bill statement.

Why does the Call History log list the name of some outbound calls as either unavailable or blank?

These calls go through successfully, but the call log cannot list a name associated with a 7-digit outbound call. Only 10-digit calls list the name being called.

Where do I get a detailed phone bill statement?

You can create a login on our website at www.cox.com, and then enter your Cox account number to  view your billing statement details. Included are account balances, which are updated within 36 hours of submitting a payment.

How do I verify the calling activity on my phone account?

Call History provides an online view of phone call activity from three different tabs, All Calls, Incoming Calls, and Outgoing Calls, for a selected duration. Each list includes the following details, depending on the selected tab:

  • Date / Time
  • To / From Number
  • Name of the calling party
  • Additional Info, such as, call forwarded and missed call

Can Phone Tools retrieve a deleted message?

No. Once the user clicks Delete for a voice mail, the message is deleted and cannot be retrieved.

How many voice messages are accessible from Phone Tools?

Phone Tools shows all voice messages currently in the telephone voicemail box, regardless of when they were received. The maximum number of voice messages in Phone Tools is determined by the subscriber's voicemail account, not Phone Tools. They may not all appear on the first page, but additional pages are accessible. A typical limit for residential subscribers is 30 messages.

How do I rewind a voice message?

Position the mouse cursor onto the left side of the slider bar on the media player and then left click. The voice message rewinds to the point where you left-clicked.

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