Did you forget your voice mail password? How about problems with the fax machine? Going on a trip and need to manage call forwarding? Whatever your question, we make sure our digital telephone support has the answers.
Use this article for answers to FAQs about the Phone Tools website.
See also: How to Use Phone Features
Phone Tools FAQs
No. Phone Tools is a free feature of Cox Digital Telephone service.
In less than 15 minutes, your call activity will be listed on your Call History page.
Because the Call History page can be accessed at any time, it may not reflect all billable calls or match your phone bill statement.
These calls go through successfully, but the call log cannot list a Name associated with a 7-digit outbound call. Only 10-digit calls (xxx-xxx-xxxx) list the Name being called.
You can create a login on our website at www.cox.com
, enter your Cox account number, and then view your billing statement details there. Included are account balances, which are updated within 36 hours of submitting a payment.
Call History provides an online view of phone call activity from three different tabs ( All Calls, Incoming Calls, and Outgoing Calls) for a selected duration. Each list includes the following details, depending on the selected tab:
- Date / Time
- To / From Number
- Name (of the calling party)
- Additional Info (such as, call forwarded and missed call)
No. Once the user clicks Delete for a voice mail, the message is deleted and cannot be retrieved.
Phone Tools shows all voice messages currently in the telephone voice mailbox, regardless of when they were received. The maximum number of voice messages in Phone Tools is determined by the subscriber's voicemail account, not Phone Tools. They may not all appear on the first page, but additional pages are accessible. A typical limit for residential subscribers is 30 messages.
Position the mouse cursor onto the left side of the slider bar on the media player and then left click. The voice message rewinds to the point where you left-clicked.