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Troubleshooting the Motorola SB5100 Cable Modem
Last Updated: Fri, 06 Dec 2013 > Related Articles
Learn more about the Motorola SB5100 cable modem.
The Motorola SB5100 is a DOCSIS 2.0 cable modem.
After the cable modem has successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|Power||Off||No power.||Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.|
|Flashing||An error has occurred during normal operation.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Searching for cable connection.|
|Fast Flashing Modem||Searching for cable connection.||If this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address. View MAC Address Label.|
|Off||No connection cable connection.|
|Send||Flashing||Scanning for the upstream frequency.|
|Online||Flashing||Scanning for the network connection.|
|Activity||Blinking||None. Transmitting or receiving data.||N/A|
Quick Reference Guide (PDF)