• Español
  • Ashburn, VA

    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Lookup a Forgotten User ID

Last Updated: Wed, 04 May 2011 > Related Articles

32 rated this


This article provides the steps to find a forgotten User ID.


Complete the following steps to find a forgotten User ID from the Cox.net home page.

  1. From www.cox.com, click the My Connection tab.

  2. Click the Forgot your User ID link.

    This link can also be accessed from any Cox common sign-in page.

    Result: The User ID Lookup page displays.

  3. Enter the Account number and the Challenge and Response Code, then click the Continue button.

    Result: The User ID Lookup Secret Question page displays.
  4. Enter the Secret Answer for the account, then click the Submit button.

    For customers who have not previously created a secret question / secret answer, they will be presented with a page to submit demographic information instead.

    Result: The User ID Lookup Confirmation page displays the User ID information.

  5. Click the Proceed to Sign In button to enter User ID and Password.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?