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Using PC HealthCheck Capture Feature

Last Updated: Wed, 18 Apr 2012 > Related Articles

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Summary

Learn about the Capture Feature using PC HealthCheck.

Solution

Capture Feature - Current CTS Subscribers

Cox High Speed Internet customers who are currently Cox Technical Solutions subscribers, can use PC HealthCheck Capture feature to send email to Cox Technical Solutions.

Important: Using the PC HealthCheck Capture feature requires a paid subscription to Cox Technical Solutions.

 

1

Open dashboard by either clicking shortcut or taskbar icon. 

 -or- 

2

From the Cox PC HealthCheck Dashboard located on your desktop click the Capture icon.

If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.

Result: The Cox PC HealthCheck Account screen displays.

3

Click the Link PC HealthCheck to your Current Cox Technical Solutions button.

Result: The PC HealthCheck/Cox Technical Solutions Login page displays. 

4

Enter your Cox Technical Solutions User ID (email address) and Password and click the Login button.

Result: The Cox PC HealthCheck Capture screen displays with an image of the error message.

5

Enter a description for the captured error message and click the Send button.

Result: A PC HealthCheck Confirmation dialog box displays.

6

Click the Close button to close the confirmation box and the Capture screen.

Capture Feature - Non CTS Subscribers

Current Cox High Speed Internet customers, who are not Cox Technical Solutions subscribers, must create a Cox Technical Solution account in order to use the Capture feature.

Important: Using the PC HealthCheck Capture feature requires a paid subscription to Cox Technical Solutions. Once you create a Cox Technical Solutions account, it will automatically link the PC HealthCheck Chat, Contact, Capture and Service features to your account.

1

Open dashboard by either clicking shortcut or taskbar icon. 

 -or- 

2

From the Cox PC HealthCheck Dashboard located on your desktop click the Capture icon.

If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.

Result: The Cox PC HealthCheck Cox Tech Solutions screen displays.

3

Click the Create a Cox Technical Solutions Account button.

Result: The PC HealthCheck/Cox Technical Solutions Initial Registration screen displays. 

4

Click Next.

Result: The Cox Technical Solutions Identification screen displays.

5

Enter your First Name, Last Name, and E-mail Address and click the Next button. 

Result: The Cox Technical Solutions Create User ID and Password screen displays.

6

Enter a Password, Confirm Password, and Validation Code as described in the fields and click the Finish button.

Note: Passwords must be at least eight characters in length and must include letters and numbers.

Result: The Cox PC HealthCheck Capture screen displays.

7

Enter a description for the captured error message and click the Send button.

Result: A PC HealthCheck Confirmation dialog box displays.

8

Click the Close button to close the confirmation box and the Capture screen.


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