• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

ZeroAccess Trojan Virus Information

Last Updated: Fri, 14 Mar 2014 > Related Articles

82 rated this

Summary

Learn more about the ZeroAccess virus and how to remove it.

Solution

Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus or malicious software. ZeroAccess is a Trojan horse that:

  • Creates a hidden file system.
  • Downloads more malware.
  • Steals passwords, credit cards, and personal information.

Removal Instructions

 

There are many forms and versions of this malicious software and no utility can effectively detect and remove all versions of this software from all operating systems at this time. Cox recommends the following free tools as they may be effective in removing the malicious software.

 

Windows Operating Systems

Choose the removal tool that best suits your needs and scan all computers that are connected to your cable modem.

 

Additional Resources

 

Further assistance is available at Cox Tech Solutions for affordable rates.


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?