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About Cox Tech Solutions
Last Updated: Fri, 21 Feb 2014 > Related Articles
Provides a description of Cox Tech Solutions and the different services available.
Experienced technicians provide remote, phone or over the Internet, and in-home support for home computers, software and peripheral electronic devices. A Cox Tech Solutions technician can diagnose and repair most problems remotely. Software and peripheral installation, home networking, and other in-home services are also available.
You can choose from different types of services delivered via phone, remote log-in, or in-home visits. In addition to these services, you also have the option to purchase a monthly subscription-based service. Services provided for premium technical support include:
- Resolution of PC crashes
- Removal of spyware, malware, and viruses
- Install and configure new PC applications and software
- Install and configure new PC devices like printers and digital cameras
- Configure home network security settings
- Resolve home network connectivity issues
- Add new network devices to existing wireless network
- Resolve operating system and software error messages
- Move data from one computer to another
- Other PC-related issues
Cox Tech Solutions is available to the following:
- Subscription services are available only to Cox High Speed Internet customers.
- Single incident services are available to any Cox customer.
Note: If you subscribe to Cox Video or High Speed Internet service, you can place the charges on your Cox bill.
The following system requirements are supported.
- PC: Windows XP SP3, Windows Vista, or Windows 7 and a High Speed Internet connection (for remote service).
- Mac: Mac OS X 10.4 or higher.
You can contact a Cox Tech Solutions technician for additional details or for pricing information.
- 877-TEC-SOLV (832-7658)
- Spanish speaking customers: 877-TEC-SOLV (832-7658), option 2 to leave a message. A Spanish speaking representative will promptly return your call.