• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

About Cox Secure Online Backup

Last Updated: Fri, 14 Feb 2014 > Related Articles

31 rated this

Summary

Learn more about Cox Secure Online Backup which allows all Cox High Speed Internet subscribers to backup and share their files online.

Solution

The Cox Secure Online Backup service provides you with:

  • An easier to use interface and more storage space – all free-of-charge to existing Cox High Speed Internet subscribers.
  • Automatic backup to keep all your files safe and secure.
  • Access to your files anytime, anywhere–even on the go.
  • Sharing files easily online with family and friends.

With Cox Secure Online Backup service, you will have access to Cox Drag and Drop Backup and Cox Secure Online Backup Manager.

  • Cox Drag and Drop Backup - Cox Drag and Drop Backup provides a virtual desktop folder that allows you to drag files from your desktop and drop them directly into your account. Once uploaded on your Cox account, you can share them with family, friends, and colleagues.
  • Cox Secure Online Backup Manager - You can select files and schedule automatic backups on your computer through Cox Secure Online Backup for Windows. The application monitors selected files for changes, and automatically uploads them to your account.

Qualifications

You must be a Cox High Speed Internet customer and have one of the six subscription packages. The minimum system requirements for Cox Secure Online Backup are Internet Explorer 7.0 and higher, Firefox 3.0 and higher, and Safari 3.0 and higher, and Javascript.


Only the Account Holder can activate Cox Secure Online Backup.


Packages and Storage

The amount of storage varies depending on your Cox High Speed Internet package. Refer to the list below.


PackagesStorage
Starter Package1 GB
Essential Package1 GB
Preferred Package5 GB
Premier Package50 GB
Premier Plus Package50 GB
Ultimate PackageUnlimited!

Changing your Cox High Speed Internet service package affects your storage limit. If you downgrade your Internet service package, you will need to manage the storage capacity to the storage limit of your new package to avoid losing online files.


Accessing Cox Secure Online Backup

Cox Secure Online Backup is accessible via the following methods.

  • From Cox Internet Tools at www.cox.com/backup
  • Downloadable software client - both Windows and Macintosh versions
  • Virtual Desktop Drive which looks like a file folder and allows easy drag-and-drop backup
  • Future Feature - Mobile version for Android and iOS phones

To successfully migrate from Media Store and Share to the new Cox Secure Online Backup is a three step process.

  1. Sign in to Internet Tools, using your User ID, and activate Cox Secure Online Backup and Drag and Drop, see Activating Cox Secure Online Backup.
  2. Create a file on your desktop - Right click, create a new folder, and rename the folder to Cox Secure Online Backup.
  3. Transfer data from Media Store and Share to Cox Secure Online Backup.
    1. Transfer data from Media Store and Share 1.0 to your desktop file.
    2. Drag and Drop your desktop file into Cox Secure Online Line Backup.

Additional Support
 

Contact us at 1-800-923-7580.

 


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?