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Troubleshooting the Zoom 5241 Cable Modem
Last Updated: Wed, 13 Nov 2013 > Related Articles
This article provides an overview of the available ports and an explanation of the status lights on a Zoom 5241 cable modem.
The Zoom 5241 is a DOCSIS 2.0 cable modem.
After the cable modem has successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|Power||Off||No power||Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.|
|DS||Blinking||Modem is establishing a connection from the Internet to the computer.||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|US||Off||Modem is establishing a connection from the computer to the Internet.||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|ON Line||Blinking||Modem is establishing a connection to the cable provider.||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|Solid||None. Modem connection established.||N/A|
|Link||Blinking||None. Data is flowing between the computer and the Internet.||N/A|
|Solid||None. Modem is Connected to LAN device.||N/A|