• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Troubleshooting Cox Home Security Router Problems

Last Updated: Mon, 31 Mar 2014 > Related Articles

7 rated this

Summary

Learn common problems and solutions for connectivity issues with the Cox Home Security System and router.

Solution

See the table below for solutions to common problems and suggested troubleshooting actions with your Cox Home Security Netgear N-150 router. To correctly identify your Cox Home Security Netgear N-150 router, a picture of the front and back has been provided.


Do not unplug the cable connecting the touchscreen to the home security router because it will cause your system to function incorrectly.

Front View

Front of Router

Back View

Back of Router

ProblemAction
No Power
  • On the back of the router, confirm the router is turned on. The black button next to the power cord should be pressed in.
  • Confirm that the power adapter is plugged into an unswitched outlet.
  • Confirm that the outlet has power by plugging in another device or appliance.
No Internet Connection

Power Cycle by:

  1. Unplugging the cable modem and router from the wall.
  2. Wait two minutes.
  3. Plug the cable modem in.
  4. Wait 30 seconds.
  5. Plug the router in.
  6. Wait 30 seconds.
  7. Check for signal.

If there is still no signal, check for an Internet signal using another device such as a laptop.

No Connectivity to the TouchscreenCheck that the cable modem is inserted into the router's Internet Port and that the cable modem is connected.

If any of the suggested actions do not fix your issue, contact Customer Support.


Rate this Article:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?