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Troubleshooting the Zoom 5352 WiFi Cable Modem
Last Updated: Fri, 16 Aug 2013 > Related Articles
Learn about the available ports and an explanation of the status lights on the Zoom 5352 WiFi Cable Modem.
After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
The Zoom 5323 has the following ports available on the back of the WiFi modem:
- POWER ON / OFF - Turns the modem / router on and off.
- CABLE - Connects to the cable wall outlet.
- ETHERNET - Four ports to connect to the Ethernet port on the computer or home network.
- RESET - Use this button in the unlikely event that you want to restore the default factory settings.
Note: The RESET button is for maintenance purposes only. For more details, refer to the Modem Lights section.
|Power||Off||No Power.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Blinking Green||Scanning for downstream channel is in progress.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Solid Green||None. Connection from the computer to the Internet is established on one channel.||N/A|
|Solid Blue||None. The modem is operating on more than one channel (downstream bond mode).||N/A|
|Off||Upstream channel is inactive.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Blinking Green||Scanning for upstream channel is in progress.|
|Solid Green||None. Connection from the Internet to the computer is established on one channel.||N/A|
|Solid Blue||None. The modem is operating on more than one channel (upstream bond mode).||N/A|
|Solid Green||None. Cable WiFi modem is operational.||N/A|
|LINK 1 - 4||Off||No Ethernet link detected.||N/A|
|Blinking Green||None. Data is flowing.||N/A|
|Blinking Amber||None. Data is flowing.||N/A|
|Solid Green||None. Connected to 10 or 100Mbps.||N/A|
|Solid Amber||None. Connected at 10 or 100 Mbps.||N/A|
|WPS||Off||No WiFi client associated wtih the cable modem via WPS||Enable WiFi.|
|Blinking Green||None. WPS is in discovery mode. (LED blinks for up to 2 minutes)||N/A|
|Solid Green||None. WPS configuration is successful.||N/A|
|WLAN||Off||WiFi is disabled.||Enable WiFi.|
|Blinking Green||Data is flowing.||N/A|
|Solid Green||None. WiFi is enabled.||N/A|