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Recover Your Cox User ID or Reset Your Cox Password

Last Updated: Tue, 04 Feb 2014 > Related Articles

10 rated this

Summary

Learn how to reset your password and recover your user ID.

Solution

Now you can reset your Cox Password or recover your Cox User ID with two options: your email address or secret answer, and your account number and zip code.

If you forgot your...Then at sign in...
Password
  1. Click Password.
  2. Choose to reset it with your User ID.
  3. Choose your email address or your secret answer.
User ID
  1. Click Forgot User ID.
  2. Choose your email address or your account number and zip code to recover your ID.

In order to recover user IDs or reset passwords using your email address, you must complete the profile registration for both Primary and Authorized users.

Using your email address



To reset your password using your email address, follow these steps.

  1. Go to www.cox.com.
  2. Under the Sign In fields, click Forgot User ID / Password.

sign in


  1. Enter your User ID.
  2. Click Continue.
    Result: The Reset Password window displays.
  3. Choose the radio button next to Send Email.

email option


  1. Click Continue

    Result: An email will be sent providing you with instructions to reset your password.

Using your Secret Answer



To reset your password using your secret answer follow these steps.

    

  1. Enter your User ID.
  2. Click Continue.
    Result: The Reset Password window displays.
  3. Choose the radio button next to Answer Secret Question.
  4. Enter a new password. Then re-enter that same password.
  5. Click Submit.

secret answer


Result: An email will be sent providing you with instructions to reset your password.

      

 

  1. Under the Sign in fields. click Forgot User ID link.
    Result: The Look Up User ID window displays.
  2. Choose the radio button next to Email Address.
  3. Enter the CAPTCHA code.
  4. Click Continue

    Result: An email will be sent providing you with a list of all user IDs related to this account. 

email


  1. Proceed to Sign In.

   

Using your account number and zip code



To recover your User ID using your account number and zip code, follow these steps.
  1. Under the Sign in fields, click Forgot User ID link.
    Result: The Look Up User ID window displays.
  2. Choose the radio button next to Account Number and Zip
  3. Enter the CAPTCHA code.
  4. Click Continue.

account zip


Result: Your User ID will display.
 

  1. Proceed to Sign In.

 


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