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Change a Secondary User Password Using Internet Tools

Last Updated: Wed, 20 Apr 2011 > Related Articles

42 rated this


This article provides steps to change a lost or forgotten secondary user password.


Complete the steps below to change a secondary user password.

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.


From the My Connection page, next to My Services, click the Internet link.

Result: The Internet Tools page displays.


Enter primary User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot your Password? link.



Under My Account located on the left navigation bar, click the Email link.

Result: A list of Email Addresses assigned to the account display along with the current Status and a link for Change Password.


Click the Change Password link next to the appropriate email address.

Result: The Change a Password window displays.

  1. In the Choose a New Password: field, enter a secure password for the new account.
  2. In the Retype the New Password: field, enter the same secure password for confirmation.

    Note: The secure password:
    • Must be between 8 and 24 characters long
    • Must include at least one letter and one number
    • May include special characters !@#$%^*()
    • Is case sensitive, so SaMpLe4 is different than sample4
    • Must not include any form of the word password
    • Must not be the same as the username
  3. Click Change Password.

Result: The Change Password confirmation window displays.


Click Confirm to answer the Are you sure question.

Result: The Change Password Status window displays indicating the status of the password change.


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