The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Troubleshooting the Motorola SBG6580 Cable Modem Gateway
Last Updated: Tue, 15 Nov 2011 > Related Articles
This article provides an overview of the available ports and an explanation of the status lights on a Motorola SBG6580 cable modem gateway.
For installation instructions, refer to the following articles.
The Motorola SBG6580 Cable Modem is a DOCSIS 3.0 cable modem gateway.
After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
The Motorola SBG6580 has the following ports available on the back of the modem:
- ETHERNET - Four ports connect to the Ethernet port on your computer or home network.
- USB - Connects to selected client devices.
- RESET - Used to reset the gateway.
- CABLE - Connects to the cable wall outlet.
- POWER - Connects the gateway to the power adapter.
|POWER||Solid Green||None. Power is properly connected.||N/A|
|Off||No power||Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.|
None. Downstream channel is connected.
None. Downstream channel is connected with bonded channels.
|Flashing||Searching for a downstream channel connection.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem is off-line.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
None. Upstream channel is connected.
None. Upstream channel is connected with bonded channels.
|Flashing||Searching for an upstream channel connection.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem is off-line.|
|ONLINE||Solid Green||None. Connected to the Internet.||N/A|
|Flashing||None. Scanning for configuration parameters.||N/A|
None. Actively scanning (show network traffic)
|Flashing Amber||None. Successfully paired when the icon is Green. WPS pairing in progress||N/A|
|Off||None. No wireless devices connected.||N/A|