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Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

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Cellular Backup Capabilities for Cox Home Security

Last Updated: Mon, 31 Mar 2014 > Related Articles

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Summary

If your Internet connection is down, the cellular backup on your Cox Home Security system activates.

Solution

Your Cox Home Security system continues to work if your Internet connection is down. It will function on a cellular backup system. However, functions are limited until the Internet connection is restored. Refer to the table for details about the types of functions available when the system is running on cellular backup.
Cellular backup is an emergency channel designed to ensure your security system continues to communicate alarms.

Messaging

Event Message TypeFunctions on Cellular Backup?
Alarm EventsYes
Arm / Disarm EventsYes
Broadband Down EventsNo
Email / SMS for Rules (no images)Yes
Entry Delay EventsYes
Heartbeat EventsYes
Trouble EventsYes
Zone EventsNo

Mobile Commands (Portal or App)

OptionsFunctions on Cellular Backup?
Arm / DisarmYes
Bypass ZonesYes
Create RulesNo
Create, Update, or Delete Keypad CodesYes
Delete AppNo
Delete RulesYes
Enable / Disable RulesYes
Lifestyle Devices (thermostats, lighting controls)No
Update CameraYes
Update RuleNo
Update ZoneYes

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