Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.
Changing the Secret Word (Central Station Passcode) in the Cox Home Security Subscriber Portal and Touchscreen
Last Updated: Tue, 01 Apr 2014 > Related Articles
Learn the steps to change your secret word (central station passcode) in the Cox Home Security Subscriber portal and touchscreen.
The secret word (central station passcode) validates that you have authority when speaking with the Central Monitoring Station (CMS) and it is also used to cancel a false alarm. These steps describes how to change your secret word in the Cox Home Security Subscriber portal and on the touchscreen.
Note: Make your Secret Word easy to remember, pronounce and spell. This will ensure your secret word is accepted by the CMS when canceling an alarm.
To change the secret word, select Security > Emergency Dispatch Setup on the toolbar off the Subscriber Portal homepage.
Result: The Emergency Dispatch Setup page displays.
Click Unlock To View/Edit.
Result: The Account Verification window displays.
Enter the Keypad Master Code.
Result: The current Secret Word (central station passcode) displays.
To change the secret word, select Settings >Advanced Settings>Security Secret Word on the Touchscreen.
Result: The Set Security Secret Word screen displays.
To change the secret word, touch the Secret Word field.
Result: A keyboard displays that enables you to change the secret word.