Billing & Account Support
Forgotten Secret Question / Answer
Last Updated: Wed, 28 Aug 2013 > Related Articles
View information regarding a lost or forgotten Secret Question Answer needed to reset a user password in Internet Tools.
Due to security, Cox does not maintain Secret Questions or Answers on file.
To retrieve lost or forgotten Secret Question and Answer information, the password on the account needs to be changed.
Identify the login as the Primary or Secondary login, then select the appropriate link below.