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Disconnecting or Canceling Service FAQs

Last Updated: Sun, 07 Aug 2011 > Related Articles

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Includes frequently asked questions for what to do, and who to call about disconnecting or cancelling service.


Can I disconnect or cancel my Cox services online?

Not at this time. Simply contact a Cox customer service representative to assist you. Our contact phone numbers are listed on the Contact Us webpage.

However, if you are moving from one Cox service area to another, you can complete an online order form with the date you want services disconnected at your old address. It will be necessary to provide your new forwarding address so that we can send your final Cox statement pertaining to services at your old address. For more information, see Move or Transfer Cox Services.

Is my bill pro-rated if I disconnect services?

Yes. You will be billed only for the partial month of services used prior to the disconnection. For example, if your billing cycle runs from the first of the month to the end of the month, then you will not be billed for the entire month if you disconnected before the end of the month.

What happens if I am disconnected for nonpayment of services?

Your services will be restored once you make a payment.

How do I return Cox equipment?

You can drop off or ship Cox equipment, such as cable boxes, modems, remote controls, and cabling at designated Cox service locations. For locations, go to www.cox.com, click the Cox Centers link at the very top of the webpage, and be sure to click the Product Drop Off checkbox located to the right of the map.

Can I still dial 911 if my phone service was disconnected for non-payment?

Yes. The 911 service will remain active if your phone service is disconnected for non-payment. Note: If there is an electrical outage in your area, the 911 service is active for up to 8 hours.

My service was disconnected during a storm. How do I get it reconnected?

Call us. We’ll keep you informed via recorded messages that our technicians are working to restore services in your area. If you do not hear the recorded message and your services are still disconnected, stay on the line and a customer service representative will assist you.

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