Billing & Account Support
Last Updated: Tue, 18 Feb 2014 > Related Articles
Learn what CableWiFi is and how to use it.
CableWiFi® is the name of a wireless network created through a collaboration of U.S. Cable & Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It offers their eligible high-speed Internet customers free access to a collective network of over 200,000 WiFi hotspots across the nation.
Customers who subscribe to the Internet Essential and Internet Starter packages can upgrade to one of the qualifying packages in order to take advantage of the CableWiFi® service.
CableWiFi® is broadcast on over 200,000 hotspots in major metropolitan areas nationwide, with more hotspots and locations added frequently. Cox customers are currently able to access CableWiFi® in Cablevision markets and Cox is actively working to enable access to the remaining collaborative markets by the end of 2013.
Note: Check the Cox Coverage map http://www.CableWiFi.com/ to see the latest CableWiFi hotspot locations available to Cox High Speed Internet customers.
CableWiFi® service operators make reasonable efforts to ensure a secure service, but since the service is provided wirelessly, we strongly recommend you install the appropriate anti-virus and malware detection software on any devices using CableWiFi. In addition, make sure your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through CableWiFi.
Each participating CableWiFi operator is responsible for determining the speeds offered on its WiFi network.
With CableWiFi, three devices can be attached per user ID and ten per account.
Not at this time.
For CableWiFi support, please call 877-836-2390 and speak to a representative.
Access and Use
CableWiFi works with the same devices, operating systems, and web browsers you use with your Cox WiFi service. This includes laptops, tablets and mobile devices.
To sign in to CableWiFi, Cox customers use the same credentials they use to sign in to Cox WiFi.
- Turn on the WiFi feature on your mobile device, laptop or tablet.
- Select the CableWiFi SSID from available wireless networks.
- Open your browser.
- Select Cox as your service provider.
- Enter your Cox User ID and password.
- Accept the Terms of Service, click Submit and connect.
Note: If you're having trouble connecting, you can always contact us at 877-836-2390 for support.
Cox customers are encouraged to select Cox WiFi to ensure the best customer experience.
As a Cox WiFi subscriber, you will be required to sign in the first time you visit each individual CableWiFi® operator, but your device will be recognized by their networks for the next 180 days.
For your security, you will be asked to sign in again to verify your username and password at least once every 180 days per CableWiFi operator, or if you access CableWiFi on a different device.
If you are signed in to CableWiFi® and wish to disconnect, you will need to temporarily disable WiFi on your wireless device and wait for approximately 15 minutes. WiFi can usually be disabled and re-enabled by using a menu option or key press combination. Details vary depending on the type of device you are using, so consult the device manufacturer's documentation for more information.
Note: CableWiFi® will “remember” your device for the next 365 days, so the next time you connect during that timeframe your device will automatically connect to CableWiFi®.