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Setting Up Emergency Dispatch Contacts Using the Cox Home Security Subscriber Portal

Last Updated: Thu, 06 Jun 2013 > Related Articles

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Summary

Following this process identifies the Emergency Dispatch contacts who are the persons contacted by a call center when an alarm is tripped.

Solution

This process describes the Emergency Dispatch contacts, who are the persons contacted by the Central Monitoring Station (CMS) when an alarm is tripped. The contacts are drawn from the Contacts list. When the CMS contacts a person on the Emergency Dispatch list, the person must give a Secret Word (Central Station Passcode) to cancel an active alarm.
1
Log into the Cox Home Security Subscriber Portal.
2

To manage Emergency Dispatch contacts, select Security > Emergency Dispatch Setup on the toolbar.

Result: The Emergency Dispatch page displays.

3

Click Add Contact.

Result: The Add Emergency Contact window displays.

4

Select the Call Order for the contact. 

Note: The call order determines who the central monitoring service contacts first in the event of an emergency.  No more than 4 emergency contacts can be added.

5
Enter a First Name, Last Name, and Phone number.
6
Select if the phone number is home, mobile, or other.
7
Click a When to Call option.
8
Click SAVE.

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