Billing & Account Support

When can I change my name on my account?

If the change pertains to one of the following:

• Marriage - You may change your last name or middle initial, if applicable. (Marriage license required)
• Divorce - You may change your last name or middle initial, if applicable. (Divorce decree required)
• Legal name change (Court order required)
• Misspelling (Government-issued photo ID required) 

When can I give someone else account responsibility?

The following scenarios qualify customers to change account responsibility:

• Death of account holder when the account is going to be assumed by the spouse/domestic partner or immediate family member.
• Disability of the account holder, which requires the account to be assumed by the spouse/domestic partner or immediate family member.
• Account holder is moving and the account is going to be assumed by an ex-spouse/domestic partner, immediate family member, or roommate currently listed as an authorized user on the account.

Accounts are only eligible for a responsibility change if there are telephone number(s) and/or video equipment that will be assumed by the new account holder. If a Change of Responsibility or Name Change is not applicable and you need further assistance with the change to your account, please contact Customer Service.