Looking for more details about our phone service? Get your questions answered here.
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What is Cox phone service? Cox phone is the same primary line telephone service you've known for years inside your home. Cox owns and operates a privately managed network to send and receive calls.
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How does Cox phone service work? It works just as you would expect. Your phone service will have convenience services like 411 and essentials like 911. And your service will work with a home alarm system, just as it does with the inside wiring of your home. When your service includes a modem, we include that free and it comes with a battery backup. In case your power goes out, your phone service will work up to eight additional hours on battery. If you decide to disconnect your service, just return the modem to avoid any equipment charges.
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What's New? Readable Voice Mail lets you view your home voice messages instantly through your email. It's simple, fast and FREE to Cox Digital Telephone customers with Cox Voice Mail.
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Why choose Cox phone? Cox phone saves you more money versus the old phone company. With more than 2.5 million Cox phone customers, more people chose Cox in the past year than your other local phone company. Whenever possible, we'll switch your phone number - so you keep the number everyone knows.
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Cool bundled technology. With Mobile Connect, TV Caller ID and Phone Tools, all your services work together to keep you in touch wherever you are. Manage your home phone, voice mail, call settings and features using your smart phone or your computer. Our cool technology lets you enjoy more of what's important to you.
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Directory Assistance. Dial 411 with either a name or an address, either local or long distance, and get the phone number you need. You can get two numbers per each directory assistance call.
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911. Emergency service is an absolute, critical must and Cox phone service connects to 911 services just like the phone company. In the instance where we install a telephone modem device with service, you're still safely connected. You just need to know that your physical address is recorded to that device. So bring it back to Cox in the event that you want to move it to another location.
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611. Forget our phone number. With Cox phone service, if you need us for anything, just dial 611. You'll be connected to our 24/7 customer support help line.
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Operator Assistance. 24/7 there is an operator available to assist you with making your calls – be it person-to-person or even collect. Just press 0 from your home phone or after using a Cox calling card. Low call rates are added to the regular call price for using this service.
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TTY equipment compliant. If you use additional equipment for hearing special needs, our service works for many of the devices currently available. We'll make sure the service works or we will refund any of the charges associated with setup and installation.
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Lifeline service. Respecting the need for access to phone services when the cost is a hardship, we offer lifeline phone service, in cooperation with the public utilities commission. Please contact us for details of this service.
