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Report Messages Misidentified as Spam in Enhanced WebMail
Last Updated: Wed, 27 Apr 2011 > Related Articles
Email that is misidentified as spam can be marked as not spam and reported to Cox for processing.
Select the message in the Spam folder, then click the Not Spam button.
Result: A confirmation window displays.
A message can also be marked as not spam by right-clicking the message, and selecting Report as not Spam.
Click the Not Spam button.
Result: The message is moved to the Inbox and a notification is sent to Cox.
All steps complete.