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Troubleshooting Cox Home Security Router Problems

Last Updated: Tue, 21 May 2013 > Related Articles

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Summary

Learn common problems and solutions for connectivity issues with the Cox Home Security System and router.

Solution

See table below for solutions to common problems and suggested troubleshooting actions with your Cox Home Security Netgear N-150 router. To correctly identify your Cox Home Security Netgear N-150 router, a picture of the front and back has been provided below.

Do not unplug the cable connecting the touchscreen to the home security router because it will cause your system to function incorrectly.

Front View

Back View

ProblemAction
No Power
  • On the back of the router, confirm the router is turned on. The black button next to the power cord should be pressed in.
  • Confirm that the power adapter is plugged into an unswitched outlet.
  • Confirm that the outlet has power by plugging in another device or appliance.
No Internet Connection

Power Cycle by:

  1. Unplugging the cable modem and router from the wall.
  2. Wait two minutes.
  3. Plug the cable modem in.
  4. Wait 30 seconds.
  5. Plug the router in.
  6. Wait 30 seconds.
  7. Check for signal.

If there is still no signal, check for an Internet signal using another device such as a laptop.

No Connectivity to the TouchscreenCheck that the cable modem is inserted into the router's Internet Port and that the cable modem is connected.

If any of the suggested actions do not fix your issue, contact Customer Support.


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Equipment Setup, Equipment Setup, Home Automation

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