About Cox Tech Solutions

Cox Tech Solutions is a premium fee-based technical support service solution available to our Cox customers.

Overview

Experienced technicians provide remote (phone or over the Internet) and in-home support for home computers, software and peripheral electronic devices. A Cox Tech Solutions technician can diagnose and repair most problems remotely. Software and peripheral installation, home networking, and other in-home services are also available.

Services

You can choose from different types of services delivered via phone, remote log-in, or in-home visits. In addition to these services, you also have the option to purchase a monthly subscription-based service. Services provided for premium technical support include:

• Resolution of PC crashes
• Removal of spyware, malware, and viruses
• Install and configure new PC applications and software
• Install and configure new PC devices like printers and digital cameras
• Configure home network security settings
• Resolve home network connectivity issues
• Add new network devices to existing wireless network
• Resolve operating system and software error messages
• Move data from one computer to another
• Other PC-related issues

Qualifications

Cox Tech Solutions is available to the following:

• Subscription services are available only to Cox High Speed Internet customers.
• Single incident services are available to any Cox customer.

Note: If you subscribe to Cox Video or High Speed Internet service, you can place the charges on your Cox bill.

Computer Requirements

The following system requirements are supported. 

• PC: Windows XP SP3, Windows Vista, or Windows 7 and a High Speed Internet connection (for remote service). 
• Mac: Mac OS X 10.4 or higher.

Contact Information

You can contact a Cox Tech Solutions technician for additional details or for pricing information.

• 877-TEC-SOLV (832-7658)
• www.coxtechsolutions.com
• Spanish speaking customers: 877-TEC-SOLV (832-7658), option 2 to leave a message. A Spanish speaking representative will promptly return your call.