Billing & Account Support
Get Free Shipping on Return Equipment
Last Updated: Mon, 29 Aug 2011 > Related Articles
Summary
You can now take advantage of free shipping at FedEx stores to return Cox equipment. Here’s how.
Solution
1
Call a Cox customer service representative and ask for the prepaid FedEx shipping label. We’ll mail it to you in less than 24 hours, first class, to any address you provide us.
2
Take the prepaid FedEx shipping label to your nearest FedEx location, along with the Cable TV, Internet, or Phone equipment you want to return to Cox. Bring your own shipping box and packing material, or buy them from FedEx.
3
FedEx will ship the package via ground service to Cox at this address:
Cox Communications
2283 Cosmos Ct.
Carlsbad, CA 92011
The prepaid FedEx shipping label is required to receive free shipping. Otherwise, you can skip the label and packaging and drop off the equipment at any Cox Solution Store. Find store locations here – be sure to click the Cox Retail Store checkbox for correct locations. Or you can waive the FedEx offer and ship to the Cox address above through any other shipping service.
Cox has partnered with FedEx to provide you with this free shipping offer.
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