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J.D. Power Ratings

Highest in Residential Telephone Customer Satisfaction in the West Region, Four Years in a Row
  • J.D. Power Circle Ratings
    Check out the Power Circle Ratings and see what customers are saying about their experience with Cox Communications®. Power Circle Ratings are a consumer-friendly online rating system from J.D. Power and Associates. The Power Circle Ratings are based on feedback from consumers. Below are Cox Communications® Residential Telephone Customer Satisfaction Study Power Circle Ratings compared with the competition.

How We Rated
Company - Western Region Ratings Overall Satisfaction Customer Service Performance
& Reliability		 Billing Image Offerings & Promotions
Cox - Award Recipient
 five four five five five five
AT&T
 three three three three three three
Embarq
 two three five two three two
Qwest
 three three five three three five
Verizon
 three three three three three three


The Scoring
five Among the best three About Average
four Better than most two The rest
J.D. Power and Associates Consumer Center Power Circles Ratings do not include all information used to determine J.D. Power and Associates awards.

See jdpower.com for more information on Power Circles Ratings. For more information on residential telephone ratings, visit the J.D. Power Consumer Center.


All information provided by J.D. Power and Associates is proprietary information owned by J.D. Power and Associates and is protected by U.S. and international copyright law and conventions. Reproduction of this information, in whole or in part, by any means is prohibited without the express written consent of J.D. Power and Associates, other than printing copies of the J.D. Power and Associates content by site visitors for their personal use. J.D. Power and Associates� is a registered trademark of J.D. Power and Associates.


“Highest in Residential Telephone Customer Satisfaction in the West Region, Four Years in a Row.” Cox Communications® received the highest numerical score among telephone service providers in the West in the proprietary J.D. Power and Associates 2008 Residential Telephone Customer Satisfaction StudySM. The 2008 Residential Telephone Customer Satisfaction Study is based on responses collected from more than 13,600 customers nationwide who receive their local and long distance telephone service from one provider. The Western region includes AZ, CA, CO, IA, ID, MN, MT, ND, NE, NM, NV, OR, SD, UT, WA, WY. Note: Cox serves western J.D. Power markets in AZ, CA, ID, NE (with some areas in IA) and NV.


Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2008.Your experiences may vary. Visit jdpower.com.