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Setting Up a Group Mailbox for Voice Mail
Last Updated: Tue, 14 Aug 2012 > Related Articles
Use this article for instructions on how to set up a group mailbox in voice mail.
Group Mailbox (previously called Extension Mailbox) lets you set up one primary mailbox and as many as 4 sub-mailboxes all on one phone line.
The primary owner of the group mailbox:
- Sets up the primary group mailbox greeting, which informs a caller that a message can be left for any of the mailboxes in the group by pressing the numeral associated with that particular mailbox.
- Can set up the primary mailbox, as well as any of the 4 sub-mailboxes. Or let other family members set up their own sub-mailbox.
Each mailbox has its own settings for:
- Business times
- Voice prompts in either English or Spanish
- Distribution lists
- Email address for notifications a voice mail was deposited
- Message notification settings
- Message play settings
- Notification list
- Recorded name
Access voice mail (for example, dial *298 or dial your Cox home number).
Result: The system announces all available mailboxes. When prompted, enter the numeral for the sub-mailbox you want to set up, either:
- 0 - usually the primary mailbox, which initiates the "group greeting" set up in step 2 above
- 1 - for sub-mailbox number 1
- 2 - for sub-mailbox number 2
- 3 - for sub-mailbox number 3
- 4 - for sub-mailbox number 4
Example: If you requested just 1 sub-mailbox, then the voice prompt will say, "Who do you want to logon as? For your recorded name press 0. Or for voice mailbox number 1 press 1."
Press 1 to set up sub-mailbox number 1.