The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Last Updated: Wed, 31 Aug 2011 > Related Articles
Learn troubleshooting tips for issues that may be encountered when accessing or using ESPN3.
To contact ESPN directly for support, the ESPN Customer Care Team can be reached at 888-549-ESPN (3776).
|Nothing happens when the Launch Video Player button is clicked|
The player is displayed in its own pop-up window. The computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the Watch Now button. That may allow a pop-up to be launched.
If that does not work, consult the instructions for the pop-up blocker that is installed.
|Audio or video playback stops and / or stalls||Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of Internet congestion or when too many computer applications are open at the same time.|
|Video playback stops or plays slowly|
If playback stalls, stops or plays slowly, try one or all of the following:
|Audio and video do not play at all||Video can take 30-50 seconds display or there may be a content filter, antivirus application, or proxy accelerator running that is preventing the streaming of video content. Turn off these services and try again. If the problem persists, contact ESPN directly via the feedback page.|
|Audio plays without video||Contact ESPN directly via the feedback page for troubleshooting.|
|Receive bandwidth warnings|
The player performs bandwidth calculations every time a video is played. Available bandwidth can fluctuate from moment to moment.
Try the following to improve the viewing experience:
|An event is blacked out||This is because the event requested is not available on ESPN3.com in your market. Blackouts apply to broadcasts that have been sold regionally or locally per league, conference and local rights holder agreements. Regional and local rights holders are usually broadcast stations or regional sports networks. Blackouts are implemented to protect the primary rights holder, as defined by the professional and college sports leagues or teams in a given market.|