Billing & Account Support

From the My Account window, under Manage Profile, click the Manage Users link.

Note: If you are in the process of transferring your services, you will receive an error message and will be unable to add an authorized user until the transfer is complete.

Result: The Authorized Users window displays.

Complete the following:

1. Click the Add an Additional Authorized User button.
2. Click Add.

Complete the following:

1. Enter the following for the authorized user:
   • First Name:  First name of the user.
   • Last Name  Create a User ID (click the ? for instructions)
   • User ID Nickname: Enter a nickname for your user ID. (Optional)
   • User ID:  Enter the new User ID.
   • Password:  Create a password and re-enter the password (click the ? for instructions)
     Note: A password strength meter will show you how secure the new password you select is.
   • Challenge and Response: Enter the security code in the space provided.

2. Click Add.

Result: A confirmation is displayed with the following:

• Account Number
• User ID
• Authorized User ID

Click Continue.

Result: The Authorized Users window is displayed with the new user added.