You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

Alarm Company
Cox Home Security
9 JP Murphy Highway
West Warwick, Rhode Island 02893
Rhode Island Alarm License No. 9314
1-877-404-2568

Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Rhode Island License No. 8252
1-856-629-1111

• All Rhode Island Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are licensed through the Rhode Island Department of Labor and Training  (“DLT”) and may be licensed as alarm agents in additional towns and cities as needed.    
• If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

The public can check on the status of an alarm agent license by going to http://www.dlt.ri.gov/profregsonline/PROLentree.aspx  

Alarm agents may carry additional badges if licensed in other jurisdictions.

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
3. “Did alarm business stress the importance of preventing false alarms?”

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

1. Upon request Cox Home Security will uninstall the system for $99.
2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.