Billing & Account Support

How To

• Rescheduling Service Appointments Learn how to reschedule an upcoming service visit using the online Service Appointments tool.
• Changing Your Cox PIN This articles provides the steps to go online to change your current PIN to a new 4-digit number.
• Canceling Service Appointments Learn how to cancel pending Service Appointments online.
• Move or Transfer Cox Services Use this article if you are an existing Cox customer moving to another Cox-serviced location.

• Manage Your Privacy Settings on Cox.com You can manage your privacy settings online including your Digital TV viewing information and Telephone service information.
• Accessing and Viewing Service Appointments Learn how to use the Service Appointments tool to view scheduled appointments and estimated times of arrival.
• Changing Your Password on Cox.com Learn how to change your current password online to a new password.

Troubleshooting

• Trouble Signing In on Cox.Com If your User ID or Password fail, use the following troubleshooting chart to resolve the issue.

Helpful Info

• About Service Appointments Cox's online Service Appointments tool, where you can view and manage scheduled service appointments.
• How to Change or Update Primary Account Holder Eligibility and steps for changing primary account holder responsibility.
• Account Holder Name Change Information about customer eligibility for a name change and associated forms.
• About Cox PIN This article provides an overview of Cox PIN

• Need Help Signing In Solutions Provides troubleshooting steps for when the password or user ID fails on a Cox page.
• Renter Authorization Forms Learn when and how to submit a Renter Authorization form.
• Understanding Digital Identities and Account Types Learn about the two types of online identities, Primary Account Holder and Secondary Authorized User, and their different roles and ...