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About In-Browser Notifications

Last Updated: Fri, 30 Nov 2012 > Related Articles

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Summary

A notification displays in the web browser when a computer has been possibly infected with a Trojan virus.

Solution

Cox provides an In-Browser notification service that allows Cox to contact you for any of the following reasons: your computer may possibly be infected with a virus, we need to exchange your current modem, or to inform you of an account issue.

The computer or other device that received the notification may not be the infected device. Be sure to check for viruses on all devices connected to your Cox High Speed Internet service.

If you receive a notification about a virus infection, the notification includes a link to learn more about viruses and how to remove them. You are also encouraged to download and install Cox Security Suite Plus on all your household computers if you have not already done so. Cox Security Suite Plus is free security software which is available to all Cox High Speed Internet customers.

Qualifications

To receive an In-Browser Notification, you must be a residential Cox High Speed Internet customer with a Cox supported web browser.

Frequently Asked Questions

Why am I getting this notification?

As part of our ongoing Customer Safety program, Cox Communications employs many security measures in order to protect its customers from increasing threats on the Internet, including detection of viruses and malware. We are attempting to notify customers through an in-browser notification system if we believe a computer in their household is infected with a virus.

It looks like a pop-up. Is it really from Cox?

Yes, it is sent on behalf of the Cox Safety Team. Cox continually strives to provide a safe and secure Internet experience for all our customers. If there are any questions we encourage customers to visit our support page: http://www.cox.com/support. Any concerns should be escalated to your local technical service center.

When would I get this notification?

You would get this notification at least once during a web browsing session if a notification has been sent by the Cox Safety Team.

What do I do after I receive the notification?

Review the message and follow any included steps to resolve the issue. Support links to self help are also available at any time on http://www.cox.com/support. If you need additional help, feel free to contact a Technical Support Representative.

Who do I contact after I get the notification?

There is no need to contact us unless you need additional help. Information is provided in the notification explaining why you are receiving the notification and ways to resolve the issue pertaining to modems, security, or account issues.

How do I close the notification?

Click the X in the upper right corner of the notification. Before you do, make sure that you have read the notification, reviewed the support links, and taken the requested action to avoid future notifications or issues.


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